FAQ: Let's SWITCH It Up! Screen Printed T-Shirt Crowdfunding
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What if the size I ordered doesn't fit?

Contact Moon at [email protected] and we can try to get you another size of the same item. Please be aware Moon’s Designs will not cover shipping of the returned item or of the replacement.

Last updated: November 08, 2020 16:38

What if there's something wrong with my order?

Please contact Moon at [email protected] so we can better assist you in fixing any issues you may have with your order.

Last updated: November 08, 2020 16:39

I see there's a stretch goal for Pins, what if the goal isn't met? Will I still be charged?

No, you will not be charged if the goal for the JoyCon pins isn’t met. If the goal isn’t met, the item will be removed from all add-on orders and charged for only the items that are available (T-Shirt or Hoodie).

Last updated: November 08, 2020 16:40

How can I contact you if I have a question/concern?

You can email Moon directly at [email protected] or through any social media site (facebook, twitter, instagram) at risingmo0n. The Private Messages should be open on all sites.

Last updated: November 08, 2020 16:41

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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